Customer Service

Freestyle Aviation Customer Service Policies

Cancellation or Returns

Timely requests for return or cancellation will be dealt with sympathetically and on the merits of each particular case. We don’t wish to have unhappy customers, but neither will we be taken for a ride. If flights are cancelled by the customer within 48 hours of a booking, we reserve the right to levy a cancellation charge of £25.00 per flight.


Delivery of books is generally by surface means in the contiguous states of North America and the United Kingdom. Outside these areas, air freight is used. Flight vouchers will be sent within UK by first class mail and within Europe by air mail. Software is distributed by email.